Cancellation & Refund Policy
We understand that unexpected situations arise, and you may need to cancel your visit to Mojoland. This policy outlines the conditions under which cancellations and refunds are permitted.
General Policy
- Cancellations are only accepted up to 48 hours before your scheduled visit date.
- A 25% cancellation charge will be applied to the total ticket price for cancellations made within the 48-hour window.
- No refunds will be granted for cancellations made within 48 hours of your visit or for no-shows.
- If Approved, Your Refund Will Be Processed Within 7 Working Days.
- Partial cancellations or modifications to tickets are not permitted.
- This policy applies to all ticket types, including individual bookings, and group bookings (Waterpark, Snowpark, adventure park, and amusement park).
Special Circumstances
In certain unforeseen circumstances, such as severe weather closures or park emergencies, Mojoland may offer full or partial refunds at its discretion. Please check our website or contact Guest Services for updates regarding park closures.
How to Cancel
- To cancel your tickets, please contact Guest Services by phone at +91-705-665-1111 or email at info@mojoland.in during our operating hours.
- You will need to provide your reservation details, including the name on the reservation and the date of your visit.
Processing Time
Refunds for eligible cancellations will be processed within +91-705-665-1111 business days of your request. The refunded amount will be credited back to the original payment method used for the booking.
Important Notes
- This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.
- Mojoland reserves the right to deny refunds or cancel reservations at its discretion in cases of fraudulent activity or violation of park rules.
We recommend you carefully review this policy before purchasing your tickets. For any questions regarding cancellations or refunds, please don’t hesitate to contact Guest Services.
